Support

Before you write

Two details turn a vague report into something we can actually fix:

• The model number the app returned, and the one printed on the appliance.
• The request ID shown on the result screen.

A photo of the rating plate helps too, if you’re comfortable sending one.

Wrong identification?

Use the thumbs-down on the result screen. That’s not a suggestion box — enough reports on the same entry pull it out of the shared library so it stops being served to anyone else. It’s the fastest way to fix a bad answer for everybody, and it doesn’t cost you a scan.

Deleting your data

In the app, open Account and choose Delete my data. That permanently removes your scans, saved history, properties, team membership, and uploaded photos. If you’d rather we did it, email us and say so.

Details are in the privacy policy.

Parts orders

We don’t sell parts — we link out to retailers who do. Anything about an order, shipment, or return has to go to the retailer you bought from. See the affiliate disclosure.